Drishti-soft Solutions customer engagement software receives mention for contact center infrastructure worldwide
Drishti-soft Solutions (Ameyo) has received a mention in the 2016 Gartner Magic Quadrant Report, released on 19th May, 2016, Magic Quadrant for Contact Center Infrastructure, Worldwide (CCI). This is the second year in a row where Ameyo has received a mention in the Gartner Magic Quadrant.
Gartner defines contact center infrastructure as the equipment, software or services needed to operate call centres for telephony support and contact centres for multichannel support. Gartner also says “Contact center infrastructure vendors continue to integrate their multichannel capabilities in order to develop “omnichannel” solutions, while enhancing their cloud delivery capabilities.”
As per the report, Ameyo is trusted by over 1,600 plus customers in 60 countries. Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses in managing their end-to-end customer journey to meet their overall business goals.
Speaking on this occasion, Mr. Bishal Lachhiramka, CEO, Ameyo said “We believe that it is the constant endeavour and dedication of our team that has helped us in getting recognized by Gartner twice. The unique and out of the box solution that we offer help brands of all sizes deliver exemplary customer experience. The award has been a real boost for the complete management to raise the service bar and challenges us to work better. We pride ourselves in creating a high end solution that stands above our competition and to have that recognized by Gartner strengthens our reputation in the market.”
