Seven-year partnership with Infosys to enhance CMA CGM’s customer service experience; Infosys to establish a Delivery Center in Marseille to attract and enhance local expertise
The CMA CGM Group, a world leader in container shipping, and Infosys announced a strategic seven-year partnership which will simplify and transform CMA CGM’s IT applications and improve customer service experience. As part of the agreement, and at the request of CMA CGM, Infosys will open a Delivery Center (DC) in Marseille, which will become a key hub attracting and enhancing local expertise.
Infosys will also acquire CMA CGM’s Innovation and Delivery Center in Dubai, UAE, expanding its footprint in the Middle East. Through this partnership:
- Infosys will provide CMA CGM with the skills required to maintain its applications and develop its SAP projects. Infosys will also provide CMA CGM with new high value-added technologies that will improve its agility and responsiveness.
- As part of its ongoing digital transformation, CMA CGM will use Infosys Nia’s artificial intelligence platform and its scalable automation platform, AssistEdge, to revamp its customer service, improve process execution and enhance internal performance.
These new systems will allow CMA CGM to be more flexible and innovative in a dynamic industry. Rajesh Krishnamurthy, President and Head of Europe, Infosys, said, “Simplifying the technology footprint and leveraging next-generation technology is the need of the hour for the hyper-competitive shipping and logistics industry. We look forward to helping CMA CGM leapfrog to the next-generation of software-led business innovation which is customer friendly, cost effective and flexible. Infosys is keen to leverage its logistics industry experience and assist CMA CGM with its business transformation journey.”
Rodolphe Saadé, CEO, CMA CGM, said, “Innovation and digitalization are at the heart of our strategy. Our ambition is to create a competitive advantage by offering our customers state-of-the-art technologies. The partnership with Infosys is key to attaining this objective. By setting up their Center for Innovation in Marseille, CMA CGM, as well as the region, will benefit from both their expertise and their proximity.”
