First of its kind, Rs. 10 crore facility staffed 24×7 will help Swan deliver better, faster and cost optimized IT services to customers in India, USA, Europe and Middle East
Swan Solutions has inaugurated its first Global Service Delivery Centre (GSDC) in India to offer end-to-end services for RIM, Network and Security Monitoring, Application Monitoring and Remediation. With its core expertise in networking, virtualization, and cloud computing Swan offers services around migration, consolidation and system administration expertise on Microsoft platform. The GSDC runs on advanced tools and technologies like PRTG, Nagios and Manage Engine. GSDC has its own DR hosted on cloud to deliver uninterrupted services to its customers.
As per the release, with an initial investment of Rs. 10 crore, Swan Solutions has set up its first GSDC in Mumbai, India. This state-of-the-art facility built on an area of 4,000 sq. ft., will house operational and support team for services including Server Monitoring, Network Monitoring, Uptime Assurance, Remote Troubleshooting, Managed Services, and Network and Security Consulting. The new GSDC enables Swan Solutions to bid for service contracts within India and international customers in US, Europe and Middle East through its software arm Emqube, Dubai.
To run this setup, Swan Solutions is beefing up its support team to staff 90 engineers to work 24×7. Swan already has support presence across the country providing services and support in 700 locations from Port Blair to Kargil and with the new GSDC it can even reach the most remote corner of India as well as any part of the world, the release said.
Murtuza Sutarwala, Director, Services, Swan Solutions said, “We have been experiencing tremendous growth over the years, by working closely with our customers we have gained an intimate understanding that has helped us identify their challenges. Our GSDC closes the circle allows us to become an end-to-end support provider. Our GSDC is built on a robust platform that can holistically take care of their infrastructure and applications and it will help us to service our customers better. We pride ourselves on working with the highest ethical standards at all times – and this is what defines our culture and character. We deliver what we commit.”
