With more than 26 years of experience across aviation, telecom and enterprise technology, Mitra will focus on major ICT programmes and the airport’s digital transformation agenda.
Shakti Mitra has taken on the role of Head – Transformation & Major Projects ICT at Bangalore International Airport Ltd (BIAL), marking a new step in a technology career spanning more than 26 years across aviation, telecommunications and enterprise IT.
Mitra has been associated with BIAL since February 2022, most recently serving as Delivery Head – Applications ICT. In his new role, he will lead major technology and transformation initiatives as the airport continues to advance its digital and smart airport capabilities.
His experience at BIAL includes involvement in key airport technology programmes, including Digi Yatra, biometric-enabled passenger services and airport systems integration. He has also worked on event-driven architecture deployment across airport interfaces, connecting systems supporting passenger processing and terminal operations.
Before joining BIAL, Mitra served as Head of IT at GMR Goa International Airport, where he was involved in the airport’s greenfield IT programme and digital strategy. Earlier, he spent more than five years with Airtel Africa, leading IT portfolios and strategic delivery across sales and distribution, customer experience and enterprise technology. His assignments included programme delivery for the Warid Telecom acquisition in Uganda.
At Bharti Airtel, he served as DGM and Head of IT Operations and Applications for East India, overseeing business-critical applications and technology operations. His earlier career includes roles at Computer Sciences Corporation (CSC) and ITC Infotech, where he worked across project delivery, IT consulting and software engineering.
Mitra’s project experience spans data centre migrations, mobile number portability, contact centre technology, digital KYC, enterprise applications and large-scale IT transformation. He has also worked on technology programmes across India, Africa, Asia Pacific and North America.
A graduate of the National Institute of Information Technology, Mitra holds an MBA from the University of Calcutta. His professional certifications include Microsoft Azure architecture, DevOps, ITIL and Project Management Professional (PMP).
The appointment comes as airports increasingly rely on integrated digital platforms, real-time data and automation to improve passenger experience, operational coordination and infrastructure efficiency. Mitra’s experience across airport technology and large-scale enterprise programmes is expected to support BIAL’s next phase of ICT transformation.