Says it will accelerate innovation for the customer and simplify engagement with SAP
SAP says has transformed its service, support and custom development operations to help customers innovate faster and simplify their experience with SAP.
The new, simplified portfolio of services, best practices, methods and tools focuses on outcome-based services. This provides a simple and flexible way to interact with SAP as a result of a clearly defined agreement framework announced the press release. For example, now available are streamlined SAP contracts and pricing through a new set of global terms and conditions combined with a single order form.
Through this new integrated approach, SAP provides a single service and support lead for most client engagements. The lead is responsible for driving the development of customer innovation road maps and facilitating solution engineering to ensure an all-inclusive proposal that draws on the full domain of SAP expertise.
The Service & Support organization helps customers reduce complexity and total cost of ownership and navigate rapidly changing technology and business demands. Tackling complexity, agility and speed of innovation are key factors in gaining competitive advantage when transforming to the digital economy.
“We have simplified the way SAP approaches client engagements, ensuring a seamless customer experience focused on business outcomes,” said Michael Kleinemeier, member of the Global Managing Board of SAP SE. “We help our customers transition to the future and keep them ahead of the competition by making business models of the future a reality today.”
A key component of this transformation is a new, unified client engagement model aimed at establishing long-term customer relationships based on driving continuous innovation. The maximum engagement level comes with the SAP MaxAttention offering designed for customers requiring a strategic partnership with SAP.
