New AI-powered agents drive efficiency across CRM, HR, IT, and more for faster, smarter workflows
ServiceNow has announced the launch of its Yokohama platform release, introducing preconfigured AI agents designed to streamline operations across IT, HR, CRM, and beyond. These AI-driven agents are built for immediate impact, providing enterprises with a single platform to deploy, manage, and scale AI capabilities efficiently.
“Enterprise leaders are moving beyond AI experiments—now, they demand AI agents that deliver real business outcomes at scale.”
— Amit Zavery, President, Chief Product Officer & Chief Operating Officer, ServiceNow
With expanded AI Agent Orchestrator and AI Agent Studio capabilities, businesses can now onboard, monitor, and optimize AI agent performance with greater ease. Additionally, enhancements to ServiceNow’s Common Service Data Model (CSDM) improve data integration, ensuring AI agents work seamlessly across all workflows.
“As businesses race to unlock the full potential of AI, ServiceNow acts as the AI agent control tower—connecting data, automation, and AI-driven insights across the enterprise,” said Zavery. The new capabilities are available today, offering businesses a smarter way to scale AI-driven productivity and efficiency.