Collaboration Enhances Cruise Lines’ Quality Engineering for Superior Guest Experience
Coforge Limited and Carnival UK enter a multi-year collaboration to bolster Quality Engineering and Testing capabilities for P&O Cruises and Cunard. The objective is to deliver seamless holidays and exceptional guest experiences amidst the digital era.
The strategic alliance extends beyond QE and Testing, elevating the operational capabilities of the brands. As their sole QA and Testing supplier, Coforge is committed to analysing and optimising every critical system, facilitating a seamless journey through digital transformation.
“We are proud to partner with Coforge to reinforce our commitment to operational excellence and guest satisfaction, particularly as we navigate the digital age”
Carnival UK chief information officer Matt Denny
With expertise in the travel and hospitality industry, Coforge’s proven QE and Testing methodologies enable P&O Cruises and Cunard to deliver service excellence across its operations. Automation, data-driven insights, and meticulous testing procedures from Coforge will significantly boost operational efficiency, enhancing performance from shore to sea. Coforge’s partnership encompasses all facets across shore, fleet and digital.
This proactive problem-solving approach will enable pre-emptive address of potential issues, maintaining operational smoothness and the traditionally high thresholds of guest satisfaction. This strategy and improved resources bolster reliability and efficiency, supporting digital transformation ambitions.
By prioritising comprehensive testing, P&O Cruises and Cunard aim to provide exceptional guest experiences, surpassing expectations at every touchpoint. This holistic strategy, driven by Coforge’s Centre of Excellence (COE) in QE & Automation envisions a future of outstanding experiences, reinforcing the industry leadership of both brands.
Coforge’s reputation for delivering reliable, high-quality QA and Testing solutions, trusted by prominent entities across the industry including cruise lines, airlines, airports, GDSs, cargo, logistics, or rail, plus its passion, integrity, and willingness to listen to the customer, was paramount in forging this partnership.
Carnival UK chief information officer Matt Denny said, “We are proud to partner with Coforge to reinforce our commitment to operational excellence and guest satisfaction, particularly as we navigate the digital age. Its expertise in Quality Engineering and Testing Automation will be instrumental in ensuring high quality IT processes and solutions, improving employee experience and guest satisfaction. “
Chris Manuel, Senior Vice President, Quality Engineering and Testing Services, Coforge added, “We are excited to embark on this journey with P&O Cruises and Cunard. Our mission is to empower them with the highest standards of quality and testing excellence, contributing to the seamless and extraordinary experiences their guests deserve, while embracing the opportunities that digital transformation brings.”
