Tata Docomo Business Services (TDBS) offers the most comprehensive suite of solutions in the Enterprise space and caters to every communication need of enterprises and their ecosystem. Here is a successful ICT deployment for Cosmic Information Technology Ltd in Ahmadabad
About the company
Cosmic Information & Technology Ltd (CIL) is ISO 9001:2008 certified leading digital & telecom advertisement & operations efficiency enhancement solution Provider Company established in the year of 1999. The company is among few service provider offering end-to-end digital advertisement and operation enhancement solutions covering entire campaign cycle right from campaign conceptualization to creative designs to technical implementation and execution, and in-depth analytics with user engagement pattern. In the last 15 years, CIL has served over 4000 brands and number of corporate customers. The key factor success behind these campaigns is innovation which is integral part of each and every solution of CIL.
The Challenge
Cosmic was looking for scalable voice solution which can be upgraded or downgraded as quickly as possible without much changes in the existing infrastructure. It was also looking for a proven technology to record missed calls and fetch the database from the portal.
Solutions offered by TDBS
To address the challenges faced by Cosmic, TDBS provided it with Session Initiation Protocol (SIP) Trunk on IP platform which helped in reducing infrastructure cost by eliminating the need for local PSTN gateways, costly ISDN BRIs (Basic Rate Interfaces) or PRIs (Primary Rate Interfaces). SIP Trunk has higher call maturity ratio in comparison to conventional PSTN PRIs hence generating more revenue with less infrastructure. Cosmic was also provided with the Call Registry Service (CRS) for pan-India coverage on a toll free number and captured caller details transferred to customer on real time basis through API.
The complete ICT solution offered to Cosmic is on TDBS’ hosted platform. There was no Capex incurred in setting up the services.
Outcome
The ICT solutions provided by TDBS resolved the challenges faced by Cosmic. The company now avails highly flexible and scalable voice service, which has improved the overall productivity and business prospects.
