Advanced Analytics Provide Deeper Insights While Additional Customization Options Help Businesses Accommodate Complex HR Policies and Regulations
Zoho announced a major update to its HR management system, Zoho People 4.0. This new version has significantly enhanced the core functionality of the application, providing employers with a centralized, integrated system that facilitates better connectivity between HR and employees. It allows HR departments to manage custom services, tailor complex leave policies to specific workplace scenarios, run advanced analytics, and handle employee queries through a centralized case management system.
“Over the past decade, Zoho People has enabled HR departments across the globe to manage attendance, leave, performance, documents and forms from a single platform,” said Raja Ramasamy, Product Manager for Zoho People. “With this new version, we have set the bar higher by focusing on the ways technology cannot just help the HR team do their work more efficiently, but also support better employee experience. The Case Management feature, for example, allows HR admins to streamline employee issues and address them quickly, while enabling employees to have a better visibility into the status of their query.”
Case Management: This feature allows HR personnel to track and handle employee queries easily and efficiently. Having a single module for queries makes it easier for employees to ask questions or register complaints about various services. Admins can then assign either individuals or teams to handle different service categories. All the back-and-forth about a query will then take place in the comments, making follow-up simpler. The HR team can upload FAQs, policy papers, and other documents for each category that employees can refer to before posting their queries.
Service Builder: People 4.0’s intuitive drag-and-drop form builder makes it easy for HR admins to launch new internal services. In a matter of minutes, admins can create a fully-functional request system, with proper approvals, permissions, and automated workflows for follow-up actions.
Leave Customization: Zoho People’s leave management feature can now be fully customized to suit the complex and unique policies and regulations organizations must follow. HR admins can configure dynamic leave policies based on a variety of criteria like an employee’s joining date, their experience and more. Multiple leave policies can be configured under a single leave type. Admins can also use advanced features such as prorate accruals and setting rules to carry forward or encashing leaves.
Advanced Analytics: Zoho People is now integrated with Zoho Reports to provide organizations with advanced analytics such as hiring and attrition rate reports. This integration comes with a wide range of pre-defined reports, as well as the option to create custom reports with an easy drag-and-drop builder. These reports can be grouped and viewed together as a dashboard to ensure managers and decision makers have a complete picture of the HR operations, all from a single page.
