Veeam Cyber Secure Program: Ensuring Customer Peace of Mind for Cyber Incident Readiness
Veeam Software has launched the Veeam Cyber Secure Program, providing a comprehensive solution for enterprises to ready themselves against ransomware threats. The program includes pre-incident support, such as architecture planning and quarterly security assessments, ensuring customer preparedness. In the event of an attack, customers have access to Veeam’s dedicated Ransomware Response Team, and post-incident support facilitates swift recovery. Overall, Veeam Cyber Secure offers peace of mind by assuring customers of their readiness for potential cyber incidents.
We know that 76% of organizations were attacked at least once in the past 12 months, and 26% of those reported being attacked at least four times
John Jester, Chief Revenue Officer (CRO) at Veeam
”We know that 76% of organizations were attacked at least once in the past 12 months, and 26% of those reported being attacked at least four times. Recovery is still a major concern, as only 13% believe they can successfully recover,” said John Jester, Chief Revenue Officer (CRO) at Veeam. ”
The Veeam Cyber Secure Program includes incident recovery services like advanced onboarding, design and implementation assistance, and quarterly health checks. During a cyber incident, customers have access to a dedicated Support Account Manager and Ransomware Response Team with 30-minute service level agreements (SLAs).
With the Veeam Cyber Secure Program, enterprises are ready for the next cyber-attack and can rest easy knowing backups are clean, reliable, and ready for fast recovery. The new program includes three key components:
- Confident Security: Attentive and dedicated design and implementation assistance to ensure Veeam best practices in securely implementing Veeam solutions to the highest security standards. Customers receive advanced seven-phase onboarding support and rigorous quarterly security assessments conducted by Veeam experts to ensure Veeam environments stay secure.
- Comprehensive Support During Cyber Incident: When a ransomware attack or cyber incident occurs, the Veeam Ransomware SWAT team (ransomware recovery ‘black belts’) is available 24/7 with prioritized 30-minute SLAs and ready to deploy into immediate action. Customers have a dedicated Support Account Manager (SAM) for assistance and escalation during this time, as well as access to specialized senior support engineers who combine deep product expertise with key insights from successful enterprise implementations.
- Financial Protection: Veeam provides enterprises with confidence of rapid recovery from a clean and reliable copy of backup data as the highest security standards are in place, as well as the Veeam Ransomware Recovery Warranty – up to $5 million USD in data recovery expense reimbursement for a verified attack.
Enterprises continue to turn to Veeam as the market leader for trusted and reliable cyber resiliency and ransomware protection. Veeam added more than 4,600 new enterprise customers in 2023, contributing to Veeam achieving greater than $1B in ARR for the fifth consecutive year (2019-2023).
