Diagnostic Centre to improve Customer Experience and Business Operations by leveraging IBM’s Business Consulting and IBM Cloud
Suburban Diagnostics, a leading diagnostics company, has signed a five-year partnership to take advantage of IBM’s business consulting services and IBM Cloud to support its business transformation. As part of the agreement, IBM team will provide business consulting and cloud services to enhance customer experience and improve business operations to help Suburban achieve enhanced profitability and reduce overall costs.
Headquartered in Mumbai, with diagnostic centres across Western India, Suburban Diagnostics is uniquely placed to become the premier diagnostic centre for doctors and patients. Currently the organization has 100 plus centres with major presence in Mumbai, Pune and Goa. As part of its next phase of business expansion, Suburban is planning a foray into other states to create a pan India presence.
Suburban will leverage IBM’s business consulting and technology services to drive efficiencies and transform the business towards better outcomes for customers and employees. IBM proposed a slew of consulting and cloud based solutions that will provide the technology backbone to support Suburban’s strategy and bolster business operations. Enterprise technology solutions hosted on IBM Cloud to assist a scalable business model for growth will ensure seamless and efficient operational IT environment.
“The coming few years are extremely crucial for us as we are on a high growth phase. We needed a consulting and implementation partner who could help us in our transformation journey. IBM’s business consulting and technology solutions will not only add great value to our business but also empower us to excel and stay ahead of competition” said Dr. Sanjay Arora, Managing Director, Suburban Diagnostics.
Lula Mohanty, Managing Partner, Global Business Services, IBM India / South Asia said, “We are delighted to be a part of Suburban’s transformation journey. Businesses today are redesigning their operating models to add value in their offerings and address customers’ needs. Our industry leading solutions will help drive profitable growth, increase competitiveness and assist Suburban in quality service delivery. IBM Cloud based services hosted from our newly launched cloud data center will support the rapid growth of the organization”
