Contact center solution empowers enterprises with a well-integrated, safe option for providing superior omnichannel customer service
Sinch Contact Pro solution, supporting omnichannel customer service at scale, is now available on SAP Store.
Darryl Gray, Global Vice President, Software Partner Solution Monetization & Success at SAP. “We applaud Sinch on achieving SAP-endorsed app status for its Contact Pro solution.
“Delivering omnichannel customer experiences can be a daunting task, if handled piecemeal. As the first and only SAP-endorsed contact center solution, Sinch Contact Pro will streamline omnichannel customer experience and empower businesses that use SAP technology to reach their own customers wherever, and whenever, it best suits them,” said Mirko Benetti, VP, Head of Contact Pro Unit, Sinch. “Through our SAP partnership, we’ve expanded our reach and this endorsement is indicative of our enduring relationship.”
With Sinch Contact Pro, companies can provide their customers with superior omnichannel customer service, and can be reached via phone/voice, email, web chat, SMS, or messaging apps such as WhatsApp or Facebook Messenger. Sinch Contact Pro can integrate out-of-the-box with SAP Service Cloud. Utilizing Sinch Contact Pro, businesses can use the power of AI to drive efficiency and bring customer intimacy to the next level.
“Ecosystem innovations are essential to SAP’s vision and delivery of the intelligent enterprise for SAP customers,” said Darryl Gray, Global Vice President, Software Partner Solution Monetization & Success at SAP. “We applaud Sinch on achieving SAP-endorsed app status for its Contact Pro solution. Partners like Sinch are positioned to help us deliver a cloud-first strategy with integrated innovations, proven to provide value while solving key business challenges.”
Businesses that use SAP solutions can now trust Sinch Contact Pro as the SAP-endorsed choice of contact center solution. Sinch Contact Pro is available on SAP Store.
