ServiceNow’s new banking solution will simplify middle–to–back office operations to help banks move at the speed of digital business, delivering seamless customer experiences throughout the enterprise that drive customer loyalty.
ServiceNow brings a new industry solutions strategy to deliver workflows that help companies in specific industries address their unique digital transformation challenges and create value at scale. ServiceNow initially will focus on developing industry solutions for banking and telecommunications and will work with strategic partners to support its industry solutions journey and integrate those solutions in the customer environment.
ServiceNow’s new banking solution will simplify middle–to–back office operations to help banks move at the speed of digital business, delivering seamless customer experiences throughout the enterprise that drive customer loyalty. The company’s new telecommunications solution will align customer care and service assurance to transform how communication service providers deliver great customer experiences by proactively anticipating issues and addressing them quickly while maximizing availability and quality of service.
“Every company around the world aspires to deliver great experiences that drive fierce customer loyalty and create powerful employee engagement. And companies across many industries are turning to ServiceNow to help them transform their business to unleash productivity and fuel innovation. By creating industry–specific solutions, delivered through a partner–led model, we can better address the unique challenges that companies in key vertical markets face as they look to digitally transform their businesses,” said Bill McDermott, President and CEO, ServiceNow.
