New offerings from SAP’s Digital Business Services helps customers navigate digital transformation with a tailored experience
SAP has announced availability of SAP S/4HANA service packages to help enable fast and effective support for implementations of SAP Business Suite 4 SAP HANA and provide a base for adopting future innovations. The new service packages are provided by Digital Business Services organization of SAP, which was recently renamed from Global Service & Support to reflect its role in enabling customers’ digital transformation.
According to the press release, the service packages cover all project phases and scenarios of SAP S/4HANA, including system conversion, landscape transformation and new implementations as well as all deployment options of SAP S/4HANA – on-premise, cloud and hybrid. They were designed to help customers transform their businesses by transitioning to a digital platform. The service packages combine the expertise of Digital Business Services with the broader partner ecosystem.
The packages use SAP Activate innovation adoption – a framework that combines SAP Best Practices packages, implementation methodology and guided configuration to help customers streamline deployment of SAP S/4HANA. Last year, Digital Business Services simplified engagement with customers and delivery of services by introducing a new model that provides one simplified service portfolio under one contract from one single global unit. Digital Business Services advises, deploys and provides a tailored engagement experience while implementing only what is necessary.
The SAP S/4HANA service packages consolidate diverse services and embedded support in four distinct offerings, each with an increasing level of engagement. The offerings include SAP ActiveEmbedded for planning and safeguarding, technical implementation and functional implementation of SAP S/4HANA. Additionally, the packages provide SAP MaxAttention for innovation with SAP S/4HANA, said the release.
Commenting on the release was Michael Kleinemeier, member of the Executive Board of SAP SE, Digital Business Services, “Continuing the evolution that Digital Business Services began in 2015, this offering highlights our commitment to our customers on their digital transformation journeys. We want them to know that regardless of how they choose to perform their SAP software implementation, we will be there to support them. The offering is built on our business priorities to move our customers to the cloud make the digital enterprise real and establish SAP S/4HANA as the digital core. By taking a collaborative approach with SAP partners, these packages deliver the best from Digital Business Services and instill confidence in our customers.”
John Madden, IT services practice leader at Ovum said, “With this latest announcement, SAP continues the successful evolution of its services and support offerings to more closely match customers’ wants and needs as they move to achieve the full benefits of implementing SAP S/4HANA. Digital transformation is top-of-mind among SAP customers, and they need consolidated, packaged services and support, delivered reliably and quickly, to accelerate their digital projects.”
