SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, announced today that it has been recognized as the #1 leading software vendor and the Gold Medalist in the 2022 Voice of the Customer (VOC) Software Data Quadrant report from SoftwareReviews, a division of IT research and consulting Info-Tech Research Group. The report is unique as the results are based solely on feedback on user satisfaction related to product features and the customer experience with the vendor.
The top 8 companies in the world were determined through customer interviews with actual software users. The interviews were used to gather intelligence and analyze the performance of a company’s products and services. Customers gave scores between 1-5 in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation – to create a powerful indicator of overall user feeling toward the vendor.
SoftwareReviews named SANDSIV a gold medalist as it received an 8.8 composite score for its VOC software sandsiv+, which represents the complete and aggregated satisfaction score from end-users. Availability and Quality of Training, Ease of Implementation, Support and Usability and Intuitiveness were amongst the strongest capabilities associated with SANDSIV. sandsiv+ also secured the highest satisfaction scores in a variety of areas representing product features including Multi-Channel Data Collection, Text & Sentiment Analytics, and Data Visualization.
Federico Cesconi, CEO of SANDSIV, said, “Customers are at the center of everything we do at SANDSIV, and we place great importance on collecting and acting on their Voices,” “We believe our care for the customer and our ability to continuously innovate and address emerging market needs is the reason we leapt ahead on vision and were named a Leader in the Info-Tech report.”
This recognition follows others the company has received over the years. In 2021, SANDSIV won the Frost & Sullivan Best Practices Product Leadership Award in the European Voice of the Customer and was recognized by Gartner, OMDIA, and Forrester Research as a VoC market leader, marking SANDSIV’s arrival as a global leader in the CX/VoC space.
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