Industry Experience: 18 Years
Academic excellence: Commerce
Highlights regarding your work/ implementations in 2016: Managed technology deliverables under a challenged environment of operating with legacy and obsolete systems with under invested technology. Implemented enterprise strategies to rationalize and improve technology stack. Deployed next generation industry standard voice logger for contact center and dealing rooms. Rolled out real-time replication between primary and DR servers for business critical applications and achieved less than 1 hr RPO then previously 24 hrs. Re-oriented IT service management methodologies to ensure improved focus on functional expertise and delivery of business critical services; Improved IT operational service levels in less than a year, achieving operational service efficiency with 30% reduced headcount during the same period.
Your plans for 2017 from technology and projects’ point of view: AI, bots, digital transformation, blockchain
Your success mantra: Exceed the expectations
Your favorite piece of personal technology: My Apple devices
Hobbies you like to pursue in your free time: Bike rides
Information about your family: Loving wife with 7 year young boy
Social network you are most active on: Facebook
Favorite sport: Biking
