AI & ML News

“Resolutions, Not Just Responses” – Zendesk Unveils AI-Powered Service Platform

Zendesk

New AI-driven solutions enhance customer and employee experiences

Zendesk has launched its Agentic AI-Powered Resolution Platform, aiming to redefine customer service by prioritizing issue resolution over mere interactions. Announced at its annual Relate conference, this platform integrates AI agents, a comprehensive knowledge graph, automation tools, governance controls, and analytics to streamline service operations.

“The only metric that matters in customer service is resolution.” 

– Tom Eggemeier, CEO, Zendesk

“Businesses are demanding smarter solutions that drive real outcomes.” – Maureen Chong, RVP, Zendesk Asia & India

Zendesk also introduced the Employee Service Suite, a solution designed for internal teams like HR and IT, featuring pre-trained AI, workflow automation, and asset management tools. With these innovations, Zendesk is positioning itself as a leader in AI-powered service solutions.

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