AI-led Automation Has Transformed Contact Center Performance in 2023
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth The study is...
Category : Research
New infostealer malware able to take full control of Facebook business accounts: Unit 42 Research
In its latest blog, Palo Alto Networks’ Unit 42 discovered a previously unreported phishing campaign distributing an infostealer. It can take over Facebook business accounts...
Dell Technologies’ research: Just 4% of Indian Innovation Leaders Believe Organizations Are Innovating Effectively
Research from 45+ countries benchmarks organizations on how well they’re driving innovation 60% of Indian respondents fear their organization will be irrelevant in 3-5 years,...
