Pegasystems Inc., the software company that crushes business complexity, today announced the latest edition of its Pega Infinity™ software suite that helps empower organizations to quickly deploy apps, create smarter workflows, and deliver better experiences for businesses and their customers. With low-code innovation, applied AI and automation, and a modern cloud architecture, Pega Infinity version 8.7 helps organizations innovate faster at scale while creating better total experiences for all end users.
An increasingly competitive marketplace made more challenging by the pandemic-induced labor shortage has resulted in a pressing need to retain and empower employees while also meeting and surpassing customers’ expectations. Gartner defines this as total experience (TX) – creating optimal environments for employees and customers. To do so, organizations need low-code, intelligent solutions that help employees (from pro developers to business users) innovate quickly and work effectively while giving customers optimal, personalized experiences during every interaction.
Available now, Pega Infinity 8.7 helps organizations improve TX with a seamlessly integrated set of capabilities that accelerate digital transformation with the speed, scale, and flexibility needed to overcome any business challenge or need. New enhancements to Pega Platform™, Pega Customer Service™, and Pega Customer Decision Hub™ enable businesses leaders to:
Optimize outcomes with AI-powered capabilities in Pega Customer Decision Hub to better engage with customers, including:
- Customer Profile Viewer: This new feature lets users deep dive into individual customer’s propensities, behaviors, suppressions, and potential value. They can also explore customers’ omnichannel interaction history to better optimize responses, proactively detect future issues, and simulate next-best-action strategy performance.
- Action Performance Tracker: Also new in Pega Infinity 8.7, this feature helps users proactively monitor offer performance and determine the success of next-best-action recommendations. Automated alerts inform users of anomalies and help prioritize triage, streamlining the troubleshooting process.
- Adaptive gradient boosting: These online learning algorithms increase predictive accuracy by allowing users to understand the impact of each model feature on overall performance. This helps ensure success before deploying to production for the most relevant, empathetic customer experiences possible.
Kerim Akgonul, chief product officer, Pegasystems, said “The way we do business has changed. Today’s leaders know providing great customer experiences is no longer enough. Instead, they need to refocus their efforts to also include great employee experiences,” “By implementing solutions that help create optimal total experience, organizations gain a tremendous advantage that not only creates better customer experiences, but also empowers employees to be productive and innovate faster. These new updates to Pega Infinity are helping organizations drive truly transformative outcomes for employees and customers alike.”
Read More News: https://www.enterpriseitworld.com/news/ I Watch CIOtv: https://ciotv.live/ I Read IT Partner News: https://www.smechannels.com/
