Every business will operate by its systemic operational procedures, which are thought out in advance and applied to make the most of compliance, capability, and efficiency. This is also a principle that can apply to many elements of design, be that developing software, cultivating the best product, or refining your marketing package.
The policies are what we use to help structure these operational standards, giving our staff and our systemic approach the ability to work within a defined framework that helps. For example, it means that any new product design will conform to the regulatory standards of the country we hope to market it to, and sell it in.
But policies are more than just this, they can be adaptable, and developed over time. If a policy isn’t working out or leads to a mistake despite every procedure being correctly followed, it’s time to go back to the drawing board, or to update and refine them as necessary.
In this post, we’ll discuss how you might go about that in the best possible way:
Safety Policies Are Essential
Without safety policies that are robust and can be adapted in order to maximize protecting your staff (even if this incurs a cost on efficiency), your business shouldn’t run. But of course, safety policies can be quite universal and encompass the entire process, from using the correct stackable core trays in a mining operation for efficient and protective handling, to stipulating your accountability and inventory systems that track safety equipment, you’ll see how important your policy is when it clearly prevents a safety issue, or lets a problem slip through the cracks.
Conduct Policies Help Guide Staff
It’s important to have code of conduct policies in order to make sure your people know what is expected of them. It might even stipulate social media activity guidelines so your employees never post something that reflects badly on their workplace – for instance you might advice them to avoid talking about their work life in explicit detail on social media if they can. These kinds of clauses are easy to follow and can help much of the online intermingling between personal and professional online life become divided.
Customer Policies Keep You Consistent
Good customer policies ensure you’re consistent in how you speak to staff and how you process complaints. While you don’t have to go by the book in absolutely everything, it can help a customer service agent better get to grips with the resolution pathway while handling client calls, and on top of that can help you understand how to discipline certain customers if necessary – for instance if they’ve abused your free trial program, you have reserved the right to terminate their account.
With this advice, you’ll be able to optimize the essential practices of your business ensuring safety, conduct and customer care are all managed. These are just three examples of course, and so don’t be afraid to expand them and streamline them as appropriate, so that they’re understandable and actionable.
