AI pioneer poised to offer domain-specific virtual assistants delivering unmatched customer experiences in telecom, auto and other industries
Nuance Communications is evolving into a supplier of domain-specific virtual assistants. The tech major is now focusing on the South-east Asia (SEA) region, with India being a key market. Nuance partners with the most powerful global brands in various sectors such as telcos, consumer IoT and auto, enabling them to deliver unparalleled experiences to their customers powered by artificial intelligence (AI).
Backed by its expertise in building highly-customized, domain-specific AI-enabled solutions, Nuance provides personalized experiences and new levels of convenience, engagement, security and satisfaction. The tech major aims to build and bring the next generation of solutions powered by conversational AI to the Indian market.
“We are witnessing a huge leap into the domain of conversational AI and 2018 is already off to an exciting start. The evolution of technology with conversational AI is such that it will facilitate more dynamic, engaging and collaborative interactions with assistants to achieve more complex, realistic tasks with greater accuracy. It will be almost akin to talking to a friend,” says Andres Alvargonzalez, Global Marketing Director, Nuance.
Propelled by the Internet of Things (IoT), the evolving customer experience has fostered the need for businesses to engage with consumers in a more connected manner than ever before. Nuance aims to solve one of the biggest consumer challenges of today’s connected world – connecting disparate virtual assistants via an interoperable interface, enabling fully-personalised smart solutions for end consumers.
“In the SEA region, India is a crucial market for us. With the nation still at a nascent stage but growing rapidly where AI is concerned, the potential to create is incredible, especially in the auto and telecom sectors through the Omni-channel Customer Engagement Business,” says Praveen Rayapaty, Sales Director – India, SAARC & SEA Communication Service Provider, Nuance
Presently, Nuance is 1,000+ employees strong in India, and many R&D and software engineers are supporting the enterprise, auto, healthcare and imaging businesses.
