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New Relic Unveils New Agentic AI Integration with ServiceNow to Help Enterprises Drive Business Uptime

New Relic

Integration with ServiceNow helps enterprises anticipate issues before they occur and act immediately.

New Relic announced a powerful agentic AI integration with ServiceNow, enhancing its expanding open agent ecosystem. This integration connects New Relic’s Intelligent Observability Platform with best-of-breed solutions, providing deep, mission-critical insights and intelligent recommendations to the tools and platforms where customers already work. Enterprises using New Relic and ServiceNow can automate workflows, maximize business uptime, and minimize revenue loss.

New Relic’s agentic AI integrations, connected via natural language APIs, automate tasks across toolchains and turn disparate data sets into business-critical insights. These insights, powered by unified telemetry data, identify issues where most humans wouldn’t even think to look and provide intelligent recommendations that allow users to take immediate action.

“Enterprises have more data at their disposal than any team of engineers can handle,”

New Relic Chief Product Officer Manav Khurana.  

The integration with ServiceNow eliminates the need for IT teams to switch between multiple tools, surfacing actionable insights directly within ServiceNow interfaces. This approach increases efficiency, reduces errors, and empowers intelligent decisions capable of driving growth and innovation.

New Relic AI, the in-platform generative AI assistant, works with ServiceNow to identify, prioritize, and address the impact and root cause of IT issues. Real-time production data like errors, logs, traces, security vulnerabilities, and alerts are brought directly into ServiceNow experiences and workflows. This integration provides users with alert intelligence reports containing impact analysis and probable cause theories, enabling faster issue resolution.

“For AI agents to truly be effective, they must seamlessly communicate with each other and leverage accurate, real-time insights,” said Brian Emerson, ServiceNow GVP and GM of ITOM and Cloud Observability. “By integrating observability data from multiple APM and observability vendors, including New Relic, into ServiceNow’s workflows, we’re breaking down data silos and creating a unified, agent-to-agent experience.”

Stephen Elliot, IDC Group Vice President, added, “Any observability platform that leverages agentic AI to stitch together critical enterprise systems and enables autonomous problem-solving will unlock the ability for applications to self-heal, eliminating interruptions that cause revenue loss and brand damage.”

New Relic’s advanced platform combines an open agent ecosystem with compound and agentic AI to deliver predictive insights. The Predictions feature anticipates problems before they occur by using machine learning to analyze historical data, identify patterns, and forecast time-series metrics. This proactive approach helps IT teams get ahead of incidents before they happen, ensuring better customer experiences and operational efficiency.

The integrations with ServiceNow, Google Gemini, GitHub Copilot, and Amazon Q Business are available in the New Relic Intelligent Observability Platform.

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