Microsoft India showcased progress on its vision to democratize AI in the country to fuel economic and social growth. As part of its mission to empower every organization and individual, Microsoft is working with stakeholders across public and private sectors, civil society and academia in the country to create the right conditions for human-centered AI.
Anant Maheshwari, President, Microsoft India, said, ”The next wave of innovation for India is being driven by the tech intensity of companies – how you combine rapid adoption of cutting edge tech with your company’s own distinctive tech and business capabilities. We believe AI will enable Indian businesses and more for India’s progress, especially in education, skilling, healthcare and agriculture. Microsoft also believes that it is imperative to build higher awareness and capabilities on security, privacy, trust and accountability. The power of AI is just beginning to be realized and can be a game-changer for India.”
The four pillars of Microsoft’s AI strategy include:
- Enabling Digital Transformation
- Building coalitions for responsible innovation
- Bridging the skills gap and enhancing employability
- Creating sustained social impact
Microsoft customers and partners driving AI innovation for transformation in India
Engaging customers with AI:
Future Generali India Life Insurance: Future Generali has built a AI based chatbot, REVA, for its life insurance business on the company’s website. REVA addresses two business requirements viz., customer service and new customer acquisition and onboarding.
REVA enables zero human intervention for certain products including Cancer Protect Plan and Heart & Health Insurance Plan. Moreover, it facilitates faster policy issuance and real-time resolution of policy queries. REVA has helped improve customer satisfaction scores by 91%, promoter customers by 70% and renewal premiums by 50%.
Empowering employees:
UST Global: UST Global has been using an automated Bot framework to empower its employees to gain access to the information they require, without having to make countless calls and be able to make transactions from one single interface.
Transforming products:
Spetkacom Power Bat: The Power Bat, introduced in partnership with Anil Kumble’s technology start-up Spektacom Technologies and Star India, provides cricket players and coaches a new way to engage with the sport and help improve their game.
Optimizing operations:
Talview: Talview’s automated video interviewing solution helps customers hire from the untapped talent pool from multiple cities across the country. It has saved a customer upwards of 9000 hours of time for a customer in identifying, sourcing and screening talent.
