Improves productivity of Windows 10 users and reduces password-related calls to the help desk
ManageEngine’s ADSelfService Plus, its self-service password management solution, now supports Windows 10. Available immediately, the latest version of ADSelfService Plus allows password self-service right from the logon screen of Windows 10. As a result, users can easily reset their domain passwords and unlock their accounts from their own machines, reducing the number of password-related help desk tickets and improving employee productivity.
As Windows 10 makes its way onto users’ desktops, Microsoft’s latest OS presents a familiar challenge to organizations that use Web-based, self-service password management applications. Specifically, when Windows 10 users forget their passwords or their accounts are locked, the users cannot access their machines’ Web browser and, in turn, cannot access the self-service password solution from their machines. Instead, they must use a co-worker’s machine or a kiosk with a Web browser to access the password self-service solution, reducing productivity. Other users forgo self-service and contact the IT help desk for assistance, both reducing productivity and raising help desk ticket counts.
“We have been getting a lot of requests from our customers to provide self-service password management for Windows 10,” said Parthiban Paramasivam, Product Manager at ManageEngine. “Although ADSelfService Plus is Web-based and can be easily accessed using a browser, it employs a password self-service logon agent that empowers end users to deal with password-related issues on their own. Now, they can get back to work immediately, without relying on their co-workers or the help desk.”
