Prompt AI and RescueAssist Help Service Desks Eliminate Employee Support Headaches
LogMeIn, Inc. has introduced two solutions to its market-leading product portfolio – both designed to revolutionize the employee support process. By making the technology easier, faster and more frictionless than ever before, LogMeIn is removing the need for companies to choose between the requirements of IT and the expectations of employees. The new lineup is focused on eliminating many of the challenges associated with today’s internal support – including cluttered support queues, lengthy resolution times, and multi-step support processes – to create a simpler and superior overall experience for everyone.
Prompt AI
Prompt AI acts as an always-on support partner for employees, delivering instant assistance in the systems they are already working in. Helping both employees and support staff do more, Prompt AI frees up IT teams by taking common, repetitive questions off their plate while empowering employees to quickly remedy issues and get back to their day.
Features include:
- AI-First Technology
- Lives in Popular Messaging Apps
- Easy Escalation Capabilities
- Simple Pre-built Content Templates
- Smart Content Curation
RescueAssist
RescueAssist was designed to deliver a groundbreaking, frictionless experience for situations that require deeper support.
Key new features include:
- Frictionless Connections
- Right Fit Support
- In-Channel Support
- Mobile Device Support & Camera Share
“Today LogMeIn has taken an important first step in helping to reinvent the way companies support and empower their employees,” said Paddy Srinivasan, General Manager, Customer Engagement & Support Solutions at LogMeIn. “With the introduction of Prompt ai, we are bringing our expertise in AI-powered customer engagement and offering an easy yet powerful solution for the modern workforce. The ability to self-serve combined with the ground-breaking features of RescueAssist, for situations that require a human touch, allow support teams to provide an end-to-end experience that eliminates friction and increases overall productivity.”
