New name reflects focus on end-to-end transformative business process management for its clients
Infosys BPO, the Business Process Outsourcing subsidiary of Infosys announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company’s services.
The new name is a reflection of the paradigm shift in the nature of services that the company now offers through its holistic approach of end-to-end transformative BPM (Business Process Management). The scope and complexity of business processing work and the expectations of clients have changed significantly over the past few years as clients expect transformative value much beyond arbitrage through outsourcing and offshoring.
Infosys BPM’s technology heritage and investment in business domain Centers of Excellence have enabled the company to amplify human potential and leverage their ‘humanware’ – a unique combination of ‘employees with business domain expertise + software’ to address client business problems through the use of innovative technologies such as Robotics, Artificial Intelligence, Machine Learning, Predictive Analytics, Rich Content Visualization and Mobile Technologies.
Each business day more than 34,000 Infosys associates with ‘ignited minds’ from 80 nationalities working out of 32 global locations partner with clients to enhance and reshape their stakeholder (customers, employees, suppliers) experience. The nature of work the company does has moved beyond processing transactions to the management of a client’s end-to-end business process as a partner, necessitating the change in name from ‘Infosys BPO’ to ‘Infosys BPM’.
Anantha Radhakrishnan, Chief Executive Officer and Managing Director, Infosys BPM,said, “The change in the name signifies our vision of ‘reimagining business processes’ across experience, effectiveness and efficiency. Through our integrated people + software approach we continue to co-create business value for our clients, leveraging Automation, Analytics, Artificial Intelligence, Machine Learning and Cloud. It reflects the new enhanced expectations that our clients have from us, and our end-to-end digital solutions to solve their business problems. It also embodies the aspirations and capabilities of our young associates to transform the business processes they manage for our clients.”
