Analysts Explore Digital Leadership and Emerging Technologies for Financial Services at Gartner
CIOs need to prepare employees for a future in which people do more creative and impactful work because they no longer have to perform many routine and repetitive tasks, according to Gartner. People and machines are entering a new era of learning in which AI augments ordinary intelligence and helps people realize their full potential.
“Pairing AI with a human creates a new decision-making model in which AI offers new facts and options, but the head remains human, as does the heart,” said Svetlana Sicular, research vice president at Gartner. “Let people identify the most suitable answers among the different ones that AI offers, and use the time freed by AI to create new things.”
Survey finds, AI will change the workforce, but its impact will not be detrimental to all workers. According to a Gartner survey conducted in the first quarter of 2018 among 4,019 consumers in the U.K. and U.S., 77 percent of employees whose employers have yet to launch an AI initiative expect AI to eliminate jobs. But the same survey found that only 16 percent of employees whose employers have actually adopted AI technologies saw job reductions, and 26 percent of respondents reported job increases after adopting AI.
“As a CIO, you will shape the future of work by how you invest in technology and people,” said Ms. Poitevin. “Today, the majority of the CIOs we speak to find themselves amid a proliferation of “bots” (physical robots and software virtual assistants). Adoption of bots in the workplace is rising as workers become increasingly comfortable working with machines and grow more supportive of them.”
