Accenture has been named to the ‘Winner’s Circle’ and designated as the ‘overall leader in innovation,’ ahead of all competitors, in the inaugural HfS Research’s Blueprint for Intelligent Automation. The report recognizes Accenture’s vision and investments, its tools and platform strategy and its approach to applying intelligent automation in the delivery of services, across organizational boundaries, with a focus on vertical industry solutions and business process consulting.
The report is the first qualitative analyst assessment of intelligent automation, a nascent market that HfS defines as a continuum across Robotics Process Automation, Cognitive Computing, Autonomics and Artificial Intelligence. HfS projects exponential growth in this area in the next twelve months, due to broad-scale deployments and increasingly holistic automation approaches.
Accenture was praised for the plug-and-play, technology agnostic approach of its artificial intelligence engine, which allows clients to harness the latest leading capabilities from across the commercial and open source ecosystem. HfS also cited the broad cognitive capabilities of its myWizard® platform, which is playing a central role in the evolution of service delivery. The report noted that the latter is by far the most compelling build out of virtual agents currently available. Additionally, clients interviewed for the Blueprint commended the company’s quality of delivery.
Tom Reuner, VP, Intelligent Automation Research, HfS Research, and author of the report said, “Accenture stands out as a leader in delivering comprehensive intelligent automation solutions, leveraging extensive industry knowledge and technology capabilities. The company’s offerings are integral to helping its clients embrace the ideals of the As-a-Service Economy.”
Bhaskar Ghosh, group chief executive, Accenture Technology Services said, “As the collaborative bond between humans and machines deepens, companies are making intelligence and automation pervasive in their business. Solutions such as the Accenture myWizard platform take advantage of this collaboration to enable smarter, more innovative and more efficient operations that help clients achieve greater productivity and insights to improve business performance.”
Debbie Polishook, group chief executive, Accenture Operations said, “Accenture is a leader in investing in automation and transforming the delivery of business process and infrastructure services in order to help our client’s transition to the As-a-Service economy,”. Our intelligent automation capabilities, coupled with advanced analytics, are a critical component of this shift — enabling us to deliver services with increased speed and efficiency, and driving greater innovation as clients generate and analyse data, gather insights and achieve better business outcomes.”
Paul Daugherty, chief technology officer, Accenture said, “Artificial intelligence technologies are coming of age and maturing rapidly—disrupting and transforming how businesses operate and compete and how people work and live. We see the combinatorial effect of AI technologies creating new business value through reimagined business models and processes that deliver better outcomes for clients. By transforming the relationship between humans and machines, businesses can achieve unprecedented levels of creativity, innovation and growth.”
The findings of the HfS Blueprint report were determined by data for this Blueprint was collected in Q2/3 2016, covering services buyers, service providers, and advisors/influencers in this space. The top twenty system integrators, pure-play business process outsourcing companies (BPOs), the ‘Big 4’ and leading specialist consultants were evaluated in this study. Research consisted of interviews with buyers, structured discussions with service providers and publicly available information. The HfS Research Blueprint for Intelligent Automation report can be accessed here.
