Global cybersecurity leader Forcepoint has unveiled a new Center of Excellence for Customer Success in Bengaluru, India. The all-new facility provides Forcepoint enterprise customers with 24/7 support services worldwide that help solve complex security challenges while accelerating the adoption of behavior-based cybersecurity to support their business growth and digital transformation.
The Center of Excellence is located in the Prestige Blue Chip Software Park, a modern technology complex, where Forcepoint is actively recruiting. The office houses technical support, professional services, global technical training, cloud infrastructure operations, and shared IT services teams to extend the support Forcepoint provides to its customers as well as partners and employees. The new Forcepoint facility already employs nearly 100 people and Forcepoint has plans to create 200 highly skilled jobs by the end of next year.
“The new Center of Excellence is vital to our strategy of delivering a total enterprise customer experience for organizations worldwide,” said Brian J. Miller, senior vice president of customer success and operations for Forcepoint. “The growing demand for cybersecurity solutions that understand behavior requires investment in world-class technical support and services talent and Bengaluru will be a central focus of our services strategy for years to come.”
“India is extremely important to Forcepoint and essential to the operations and success of our global business,” said Kristin Machacek Leary, chief human resources officer for Forcepoint. “We have an open, vibrant and dynamic culture offering exciting career opportunities for those who wish to make a difference for themselves and our customers, and take up cybersecurity as a defining career path.”
The new office builds on Forcepoint’s commitment to India. The company already has an enterprise technical support center in the city of Chennai, which is supporting customers in Asia Pacific, Europe and Middle East regions. The staff in Bengaluru will focus on supporting the entire Forcepoint behavior-based cybersecurity portfolio, which enables customers to quickly and securely onboard enterprise users to the cloud, protect critical data and IP and stop insider threats.
