The hospitality industry has been hit harder than any other during the COVID-19 pandemic and there is still a long way to go before they fully recover. When hospitality businesses open their doors again, things will look very different. There are still safety measures that need to be managed and expectations are different. In the hotel industry, for example, people are increasingly concerned about cancellations and how they will be protected if their trip is unable to go ahead.
Implementing new technology is so important for hospitality businesses as they navigate the transition to a new normal and survive this difficult period. These are some of the most important tech tools that the hospitality industry must adopt in the post-COVID world.
Mobile Apps
As we come out of the pandemic, people have a new appreciation for the danger posed by viruses. Even once the danger of COVID-19 has passed, people will still be naturally cautious about their health, which means that many people prefer a contactless experience as much as possible. Mobile apps are an excellent solution to this. Allowing people to book, check-in, and make requests during their stay on a mobile app not only makes things safer but also makes the whole experience more efficient for your staff and customers. There are some great software development companies (like this one at https://www.intellectsoft.net/) who can help you create a dedicated mobile app and integrate it with your current systems. Many hospitality companies, including bars and restaurants as well as hotels, are already using these systems, so it’s an important upgrade to make if you want to keep up.
Cloud Systems
Efficiency is crucial for the hospitality industry right now. In the wake of huge losses during the pandemic, businesses must make sure that they are working efficiently with reduced staff numbers and managing their inventory and pricing correctly to reduce wastage as much as possible. Implementing cloud systems is the best way to improve efficiency across the board, but many hospitality businesses are stuck using the same legacy systems that they have been using for years. Making the upgrade to the cloud is an initial expense, but it will help you improve the customer experience and make big savings in the future. However, be aware that this may increase the risk of cyberattacks. This is already a concern for the hospitality industry, so it is important that you invest in the right security software too.
Improved Payment Methods
Contactless payment has become the basic standard for most businesses during the pandemic due to the risk of using cash. This means that the bar of expectation has been moved and customers now expect companies to offer more varied payment options. Contactless card machines are a must, but you should also offer other options, like Google and Apple Pay. There is also a general desire for more security when booking trips, so hotels would benefit from offering options like Paypal too.
Implementing these essential tech tools will help your business survive the transition to the post-COVID world.
