SoftwareReviews is a division of IT research and consulting firm Info-Tech Research Group. The recognition is basis software users’ satisfaction with the product features, vendor experience, capabilities, and emotional sentiments. The company received an overall number two ranking while being compared to some of the most established global players in the CPaaS industry.
EnableX, with a customer experience (CX) score of 8.6 out of 10, secured the highest satisfaction scores across areas representing product features, including customer engagement, communication, and cloud offering. Additionally, the ability to seamlessly integrate data, timely and sufficient support, and quality of training were the strongest capabilities associated with EnableX, resulting in a 100% plan to renew reported by the users.
Pankaj Gupta, CEO, and Founder, EnableX.io said, “This recognition comes at an exciting time when we are mining the innumerable possibilities of CPaaS. It is an acknowledgment of our steady growth in the segment. We have created a platform that puts customers’ convenience and ease of use at the top. We are committed to creating new global benchmarks with our innovations that can further simplify the customer journey.”
The top spot in the SoftwareReviews 2022 CPaaS Data Quadrant report is only the latest of many industry recognitions that EnableX has received from numerous industry organizations.
SoftwareReviews creates Data Quadrant Reports to provide a thorough evaluation and ranking for all software in an individual category to compare across dimensions. The reports consider user satisfaction, business value scores, vendor capability comparisons, and individual feature evolutions.
