New offerings designed to manage growing technical skills gap through unique expertise, intelligence and automation
Cisco announced a new portfolio of services designed to put IT departments back in the driver’s seat. Powered by AI, Cisco’s suite of predictive services anticipates IT failures, mitigates risk, reduces maintenance costs, and assists organizations in attaining the necessary skills to transform their businesses. Delivering both advanced predictive and preemptive capabilities, Cisco’s new Business Critical Services and High-value Services offerings will enable organizations to invest more of their IT budgets on technology innovation amid a growing technical skills gap that poses an imminent threat to business continuity and growth.
“Today’s world is moving faster than ever, and to be successful, businesses must have the right blend of IT talent and services,” said Chuck Robbins, chief executive officer, Cisco. “By leveraging AI and machine learning to address critical IT issues, Cisco’s new services offerings will truly help our customers free up time to focus on the growing IT talent gap, and remain competitive into the future.”
More than ever, organizations look to heads of IT to create new revenue streams for their businesses. Yet the shortage of digital skills and the technical skills gap are putting organizations at peril of losing their competitiveness. Cisco’s new suite of predictive services are differentiated by the unique expertise, intelligence and automation that help minimize the impact of the skills gap and free technical staff to focus on accelerating innovation.
Technology environments are increasingly more complex and dynamic and organizations seek to aggressively address these challenges. Cisco is introducing a new portfolio of subscription services, Business Critical Services that goes beyond basic optimization to deliver more capabilities including analytics, automation, compliance and security by Cisco Advanced Services’ technology experts to enable secure, efficient, and agile technology environment. Business Critical Services will help minimize human error and help extract the most value from products and solutions while creating a secure IT environment.
To help organizations better utilize advanced software, solutions, and the network, Cisco is delivering next-generation Technical Services, called high-value services. This portfolio builds on our industry leading product support services with offerings that use analytics, onboarding, expertise, and scale to deliver more proactive and prescriptive services, enabling our customers to realize higher value, faster, from their IT investments.
According to Cisco’s recent Services landscape report, the top benefits enterprise organizations are looking to achieve from IT services include filling key talent or skills gaps, gaining access to unique expertise or capabilities and refocus internal staff on other priorities. Additionally, the strategic challenges where IT services are most important in helping to address include allowing IT to focus on strategic priorities rather than keeping systems running and increasing the speed at which they implement new technology to support business priorities.
As the company’s second largest business, Cisco Services delivers the experience, talent and skills where the customer needs it. Cisco Services augments a team and provides the innovation, expertise, flexibility, learnings and dedication to service quality to help customers accelerate business growth while minimizing risk. The offerings span every stage of IT lifecycle – from advisory to optimization to training and technical services and across every major IT architecture.
