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CIO Survey: Fueling innovation putting Customer Experience at risk?

Based on a global survey of 800 CIOs, the report reveals the challenges organizations face as they strive to keep pace with the demand for ever-faster digital innovation; Reveals Dynatrace Global CIO Report 2018

The research showed nearly three-quarters of CIOs believe DevOps efforts can often be undermined by the absence of shared data and toolsets, making it extremely difficult for IT teams to obtain a single view of ‘the truth’

The study reveals 73% of organizations say the need for speed in digital innovation is putting the customer experience at risk. On average, organizations release new software updates three times per working hour, as they push to keep up with competitive pressures and soaring consumer expectation.

Praveen Mahajan, Regional Director – India at Dynatrace said, “With technological advancements happening on rapid pace, it’s difficult for organizations to choose the best solution/software aligned with latest technology. Companies across the globe look for the solutions where they need not to compromise between faster innovation and the intelligence. India is no different! Today, Indian CIOs are adopting solutions which assure that the addition of a new feature/ update won’t compromise with the user experience.”

The CIO report looks at the pains organizations face as they strive for new heights of agility and speed. Key findings include:

CIOs struggle in Cloud

  • Ensuring software performance isn’t negatively impacted (67%)
  • Identifying if moving an application to the cloud has delivered the desired benefits (57%)
  • Understanding if an application is well-suited to the cloud (55%)
  • Re-architecting legacy applications for the cloud (51%)
  • Ensuring the user-experience isn’t impacted during the migration process (48%)

Lack of collaboration and visibility

78% of CIOs said their organization has experienced IT project delays that could have been prevented if development and operations teams were able to easily collaborate

  • CIOs said digital transformation initiatives were most frequently derailed by:
  • IT outages caused by external issues (55%)
  • IT outages caused by internal changes (50%)
  • Rectifying bad code that has been pushed through the pipeline (45%)

Organizations challenges to DevOps adoption

  • 68% of organizations have implemented or are exploring the possibilities of a DevOps culture to improve collaboration and drive faster innovation
  • 74% of CIOs said that DevOps efforts are often being undermined by the absence of shared data and tools, which makes it difficult for IT teams to obtain a single view of ‘the truth’
  • 56% of CIOs identified differences in priorities between departmental siloes as an additional barrier to DevOps adoption

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