Veteran executive to lead customer-centric innovation amid global platform expansion
Barracuda Networks, a leading provider of cybersecurity solutions, has appointed Ketan Tailor as its Chief Customer Officer, marking a strategic move to strengthen customer experience as the company scales its platform globally.
“I’m excited to enhance customer experience and drive meaningful growth at Barracuda.”
– Ketan Tailor, Chief Customer Officer, Barracuda Networks
Tailor brings over two decades of leadership in customer success, global support, and operational transformation. Most recently, he served as VP of Global Support at Ping Identity, where he helped turn support into a revenue driver and led post-merger integration. His previous roles at xMatters and Sophos further demonstrate his expertise in building high-performance, customer-focused teams.
“Ketan is a visionary leader with a proven track record of scaling global operations and fostering long-term customer loyalty,” said Hatem Naguib, CEO at Barracuda Networks. “His leadership will be key to delivering exceptional value as we continue to expand.”
In his new role, Tailor will focus on enhancing every aspect of the customer journey, from predictive customer health scoring to advocacy-building initiatives.
“This is an exciting time for Barracuda,” said Tailor. “I’m looking forward to collaborating with our teams to elevate the customer experience and help shape the future of cybersecurity.”