This is the seventh consecutive year that Avaya has been placed in the Leaders Quadrant
Avaya has been positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Unified Communications for 2015.
This is the seventh consecutive year that Avaya has been placed in the Leaders Quadrant and recognized as an industry leader in the unified communications (UC) and collaboration market. It is also the third Gartner Magic Quadrant report in 2015 in which Avaya has been positioned in the Leaders Quadrant announced the press release.
According to the Gartner report, “UC offers the ability to significantly improve how individuals, groups and companies interact and perform….The primary goal of all unified communications (UC) solutions is to improve user productivity and to enhance business processes as related to communications and collaboration….UC products integrate communications channels (media), and networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.” The report also cites six UC characteristics that will have an important effect on the success of a UC product and the satisfaction of users: User experience (UX); mobility; interoperability; cloud and hybrid, broad solution appeal and developer network.
For 2015, Avaya is also positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Unified Communications for Midsize Businesses, North America, and in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.
