Company’s first complete unified communications and contact center cloud offers for midsize businesses in two deployment options
Avaya launched multichannel unified communications and contact center cloud offers targeted for the midmarket. Avaya Midmarket Cloud solutions are two flexible deployment options, enabling Avaya channel partners to seamlessly evolve midsize companies to the advanced capabilities needed for digital business. Both options, Powered by Avaya IP Office and OnAvaya – Google Cloud Platform, can enable true, hybrid clouds that allow customers to maximize their investments in more than 1 million Avaya systems worldwide.
As India is heading towards a digital transformation with the Digital India initiative, Avaya believes that the mid-market and SME sector in India form the backbone of this transformation and a key driver for its growth. Avaya is keen to remain a relevant player in India’s move towards digitization, bringing to its customers and partners solutions that enable its acceleration.
Based on the world-class, Avaya IP Office Platform, Avaya Midmarket Cloud Solutions are the only unified communications and contact center cloud offers for midsize businesses in the market that utilize the same code base as those installed on premises. The benefits of a single code base for deploying hybrid clouds cannot be understated:
For customers – a hybrid cloud option based on Avaya IP Office enables the deployment of new capabilities based on business needs, while leveraging existing investments in call control, phones and more. Companies have more control over expenses and the rate at which full migration to cloud occurs, in addition to quickly bringing on new locations.
Avaya Midmarket Cloud Solutions now support full, multichannel unified communications and contact center capabilities, more operating systems and devices than any competitive cloud offer (PC and MAC web clients and Chrome OS), as well as the unique capabilities of Avaya Communicator for Web that enables communications from any browser-based application.
OnAvaya – Google Cloud Platform – Currently available in the US-only, the initial solution announced last Spring has been broadened to make it easier for selected partners that do not have the infrastructure to host and manage their own cloud. The solution also has expanded now include full unified communications as well as multichannel contact center capabilities. End customers such as Diligent Benefits are already serving their customers via OnAvaya – Google Cloud Platform.
“Businesses, especially midsize ones, need a clear and practical path to the cloud. Channel partners do as well, to keep their businesses strong and healthy while providing customers with solutions delivered in the preferred fashion. A solid program for channel partners to deliver hybrid cloud brings the best of both worlds: leveraging existing expertise and customer relations to provide the cloud resources and new deployment approaches that can take everyone to the next stage of growth,” said Ray Boggs, VP Small and Medium Business Research, IDC.
