To offer UC, contact center as a service, and infrastructure modernization services
Avaya and HP Enterprise Services (ES) have entered into a multi-year agreement to offer cloud-based unified communications and contact center technology, and management solutions for enterprises.
Together, the companies will sell a combined portfolio of Unified Communications-as-a-Service, Contact Center-as-a-Service, and infrastructure modernization services. Combining HP’s expertise in services delivery with Avaya’s strong unified communications and contact center portfolio will create one of the most advanced solutions in the industry, including mobile applications, software, and networking for unified communications and customer experience management announced the press release.
As part of the agreement, the HP ES Business Process Services organization will assume service delivery of a significant portion of Avaya Private Cloud Services (APCS), including a limited transfer of APCS employees and contractors to HP ES. These services will be integrated into HP ES’s existing Mobility and Workplace and Business Process Services practices and partner eco-systems to deliver private and hybrid cloud-based unified communications and contact center solutions to existing and future customers. Sales contracts, service level agreements, and overall client experience will remain with Avaya.
“The agreement with HP is the right path at the right time to quickly address what is already one of the fastest growing areas of our business. Through our long-term relationship, we already share many customers. We expect that base to grow significantly with this new model, supporting the world’s collaboration business environment,” said Pierre-Paul Allard, SVP Worldwide Sales and President Global Field Operations, Avaya.
“HP is also making an investment in Avaya’s capabilities to improve our contact center infrastructure and significantly enhance business process services and customer engagement management. The partnership with Avaya supports HP’s larger vision for the New Style of IT,” said Mike Nefkens, EVP and General Manager, HP Enterprise Services.
