Wins for the second year in a row, in the Contact Centre Category
Aspect Software said it has won the CIO Choice Award second year in a row. The awards are organized by Centre of Recognition & Excellence in association with KPMG as their partners.
For Aspect the award came within a month of becoming one of finalist in the Technology Category at the Call Centre Summit Middle East.
The CIO Choice awards act as platform to recognize and honor products, services and solutions based on the preferences of CIOs and ICT decision makers. The winner of the award is determined by using an independent survey of the CIOs across the country on product performance, customer satisfaction and continued customer service. While recognizing vendors for their solutions, the awards also aid the CIO community in finding and considering the most preferred and stable products and solutions.
Whereas the Call Center Summit is organized by IQPC; it is the only call centre event in the region to feature proven and peer-led case studies from the region’s most customer centric brands. The summit acts as a platform to showcase the latest technologies in the call center space to companies from various industries like Telecom, Banking, Insurance, Retail, etc.
Commenting on the recognition Sanjay Gupta, MD (ASEAN, India & Middle East), said, “These recognitions are a testament to Aspect’s efforts in developing state of the art solutions to help our clients achieve their goals. Winning the CIO Choice award for the second consecutive year and becoming a finalist in IQPC Call Center Summit highlights the efforts we put in to consistently improve upon our solutions and services.”
