Wins ‘Customer Service Training Programme of the year’ award for efforts to develop teams which are able to offer a high standard of customer service which meets customer expectations
Intelenet Global Services has won the ‘Customer Service Training Programme of the year’ award at the prestigious Customer Service Training Awards 2016. The awards represent one of the most important calendar events for customer service training professionals across the UK.
Intelenet has received this award in recognition of their Project Potentia program saw their NPS scores increase by 20 per cent and reduced the level of customer complaints through a highly effective training program. It was shortlisted in two categories, ‘Customer Service Training Team of the year’ and ‘Customer Service Training Program of the year’, displaying their consistently high level of customer service.
Bhupender Singh, CEO of Intelenet Global Services, commented, “We are extremely honored to receive this award. Building strong relationships with our customers allows us to better understand their needs and enhance their experience and satisfaction. Customer Service is an important measure of success and we are thrilled to be recognized for our level of service. It is a testament to the hard work all our teams put in. Our approach enables us to meet the needs of our clients in order to better cater to their end customers. Our training programs are specifically dedicated to equip and develop their team members to create a team which is well versed on how to engage with the end customers.”
The winners were announced at the Customer Service Training Awards 2016 held on 14th July 2016.
