Ozonetel announced the launch of Cloud Telephony solutions for Shopify stores. Shopify, enables a business to set up an online store in minutes.
KOOKOO Interactive Assistant (KIA) is a first-of-its-kind widget that enables customer service helpdesks to run voice calls and chat sessions in parallel.
To enable an instant helpdesk, an online store on Shopify has to place the KIA widget on its Shopify store. Visitors can click and speak & chat with the customer support team. The KIA widget integrates with Zen desk, Salesforce, Zoho CRM and all other CRM solutions and automatically captures lead details in the CRM.
The key highlight of the KIA widget is its Synchronized Chat Window. During conversations with customer service, it’s often easier for visitors to type things down instead of repeating them over the phone. The KIA widget makes it possible to open a chat window during any phone call.
With the KIA widget, businesses on Shopify can use the same platform for their toll-free numbers, outbound calls, and even create outbound IVR campaigns.
Speaking on the release, Chaitanya Chokkareddy, Chief Innovation Officer, Ozonetel, said, “KOOKOO Interactive Assistant is undoubtedly the world’s first voice+chat widget. And this is a truly ‘Made in India’ story. With this release we are making it incredibly easy for Shopify stores to include the widget in their websites and apps. By merely copy pasting the widget JavaScript code Shopify stores can start receiving calls.
This year, more than 10% of Black Friday shopping online was on Shopify stores. So this release is a very timely one for us. This is the first cloud contact center designed for Shopify stores and will hugely benefit small businesses on Shopify.”
